As wallets tighten, experience management has fallen by the wayside - Customer Success Specialist Qualtrics Employee Review

2.0
6 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Competitive starting salary. Some teams have strong work/life boundaries. Utah employees have access to a myriad of additional benefits through Qualtrics' partnerships with local companies.

Cons

Employee experience management is all but non-existent internally at Qualtrics. Originating from the C-Suite, the company has developed a culture of hypocrisy that pretends to be a culture of empathy. In addition, Qualtrics has unfortunately followed the rest of the tech industry in mandating RTO, reducing fringe benefits, halting the internal promotion process, and conducting periodic mass layoffs to give boosts to EOQ metrics.

Explore other reviews about Qualtrics

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with. Office culture and benefits are excellent. Clients bring variation to the job and interesting work

Cons

Limited mobility opportunities — typically comes from someone leaving and opening a spot instead of based on your job performance. Can get boring working on the same clients for years.

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