Great place to grow, learn, and be part of something special - Head of People & Culture Queensmith Employee Review

5.0
26 Feb 2025
Recommend
CEO approval
Business outlook

Pros

I've been at Queensmith for nearly two years, and the investment in improving the employee experience has been incredibly rewarding. As a growing and successful business, we're building a culture rooted in strong values (like a diamond, Brilliant, Clear, and Unique). With growth comes opportunity, and Queensmith is an exciting place for anyone looking to contribute, develop, and be part of a journey fueled by passion and purpose. Craftsmanship is at the heart of what we do, but what truly stands out is the energy; there's a real sense of drive and commitment here. The team is talented, hardworking, and genuinely invested in delivering great work. We are also a team made up of 19 different nationalities! Leadership is approachable, with a strong focus on personal and professional development. No company is perfect, but I appreciate that feedback is taken seriously and that there's a real commitment to continuous improvement. If you're looking for a place to grow, collaborate with great people, and be part of something meaningful, Queensmith is a standout choice in the industry.

Cons

Fast-paced growth can be challenging for those not used to scale-ups. Processes are still evolving, so things can move quickly and require adaptability. It's exciting but might not suit those looking for a more rigid structure. The bar is high, but the support is there to meet it. There's a clear investment in employee experience, but as with any growing business, some frameworks are still being strengthened. The good news is that feedback is taken seriously, and improvements are happening.

Explore other reviews about Queensmith

3.0
25 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Mostly you will be left alone to do your work, which is nice. Well supplied tools and equipment. Management can be good sometimes for listening and understanding. Not bad job if you are new to jewellery, but don't stay long.

Cons

There once was a few good perks, like free lunch, and occasional bonuses, but no more. Some people there will do anything to climb the ladder, lots of gossiping and people telling management bad things about you. Management can often make people feel like their job is not secure and they are replaceable. This leads to a lot of insecurities and destruction of team environment. Very low ceiling for career advancement. No opportunities for promotions. Bad working hours. No flexibility at all for change of work hours. Many people get exhausted and have no energy for learning new skills after work. Very high number of people leaving. Most of management do not understand how jewellery is made, asking lots of questions and taking your ideas to the boss or just end up wasting lots of time and money on big mistakes. Some workshops are poorly designed and can cause a lot of difficulty in getting work done. Some people get sore necks from sitting there a long time in bad position.

6
3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

hampers in kitchen for extra bit of fruit etc

Cons

moving goalposts constantly, never what you are doing good, its always what you should be doing

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Queensmith Response
3d
Thanks for the honest feedback and for your time with us. Glad the small things like the kitchen perks landed well. The point that feedback should always focus on what's next rather than what's going well is fair. It's something we're actively working on, as we naturally get drawn into "what's next" as a fast-growing, successful business. Balanced feedback is key, and recognising what's going well is also evidence of the hard work everyone at Queensmith puts in. Thanks again for the candid feedback; it helps us improve.
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