good to learn - Customer Service Representative (CSR) R1 RCM Employee Review

5.0
14 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Good Review Title: "Great Opportunities to Learn and Grow" Rating: ⭐⭐⭐⭐☆ Pros: Comprehensive Training: R1 RCM offers extensive training for employees, especially in revenue cycle management and the use of healthcare technology like Epic. Career Growth: Clear paths for promotion, with opportunities to move into specialized roles or management. Supportive Team Culture: Colleagues and managers are generally helpful and encourage collaboration. Flexibility: Many roles provide hybrid or remote work options, allowing for better work-life balance. Industry Leader: As a top player in healthcare revenue management, the company provides exposure to cutting-edge tools and processes.

Cons

Bad Review Title: "Needs Improvement in Work-Life Balance" Rating: ⭐⭐☆☆☆ Pros: The company offers solid initial training and exposure to healthcare systems like Epic. Team members are knowledgeable and often supportive of new hires. Being part of a recognized name in healthcare revenue cycle looks good on a resume. Cons: High Workload: The expectations for productivity often result in long hours, impacting work-life balance. Compensation Issues: Salaries and raises don't match the effort or experience level required for the roles. Micromanagement: Some teams have overly rigid structures, which can hinder autonomy. Limited Career Progression: Opportunities for advancement seem biased or unclear, causing frustration among employees. Lack of Transparency: Communication from upper management about company direction or changes can feel insufficient.

Explore other reviews about R1 RCM

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Virtual workforce, global, growing, leadership

Cons

Virtual workforce, average salary and benefits

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R1 RCM Response
3w
Thank you for your review. We are sorry to hear you are not content with your current compensation. We are proud to be a flexible first workplace and do our best to have competitive salaries. We encourage you to talk to your manager or HRBP. Thank you for taking the time to leave a review.
4.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

- People are easy to work with - Great exposure to healthcare revenue cycle and working with healthcare data - Remote work is big plus

Cons

- Depending on teams, some are more meeting-heavy while others are not

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