So far. So good :) - Customer Renewals RAC Employee Review

4.0
29 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Thorough and comprehensive training provided with an enthusiastic, engaging and approachable trainer. Really good training resources used to support new staff. A supportive and relaxed atmosphere with lots of colleagues on hand to support and offer assistance. I generally feel supported and that I can approach colleagues at all levels for guidance and advice.

Cons

Minor issue raised re: incorrect spelling of my profile/email/work ID - not resolved immediately or effectively. Lots of processes and procedures to learn - some not particularly intuitive and seem a little long-winded and unnecessarily "clunky".

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RAC Response
4mo
Thanks for taking the time to leave this review — it’s great to hear your first few months have been positive. We’re really glad the training, resources and supportive atmosphere have helped you settle in and feel confident approaching colleagues at all levels. We also appreciate your feedback on the onboarding details, processes and training consistency. We're currently workingon improvements in this area and experiences like yours help us identify where we can smooth things out and make tweaks for new starters. Thanks again for sharing your thoughts — we’re pleased to have you with us.

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