Pros
Can earn an annual bonus of a considerable amount, if the company hits their target. Manager and team leader do care about their teams; their mental wellbeing and offer a great amount of support where needed. Different sectors to learn within the QA department. Great team support, some team members have been there for many years and always on hand to support. Great work and life balance.
Cons
Not much room for growth within the department unless you go into a different sector of the business, but most now need a qualification. As a whole, with RAC, when recruiting for other sectors other than contact centre; it seems the company does prioritize people with qualifications and degrees for some roles, rather than going for the employees with experience working within the business.