Tread Lightly - Anonymous employee RDX Employee Review

Where to start? When I came in for the interview and training process, I thought the building was modern and really cool looking and that everyone had such nice desks. What I didn’t know until the third week of training is that I would not get a desk on the first floor, but that I would be working in a window-less, damp, and dirty room known as, “The DOC”. By the time it was clear to me that this job posting is extremely misleading and I was lied to about my salary and benefits I had been working there for six weeks. The people that run this company are taking advantage of new college grads and others looking for a new career in technology as these people are generally uninformed about tech careers and what should be expected. The job posting was for, “entry level DBA”, however, nothing I did at my job was actual DBA work. It is really a help desk that specializes in databases. People that work this position are usually the first ones to fall on the sword, regardless of if they took the correct action to resolve a problem with penalties including termination. The documentation for client environments and escalation procedures leaves techs completely blind when handling issues. Conflicting information is found in one sentence to the next leaving techs to make a judgement call as to what action to take. Hundreds of tickets were created to have documentation updated, but in most cases nothing would be done. The password vault stores information that follows no naming conventions (a client will be labeled under a different name in every resource tool) and the majority of information is irrelevant or accounts would be locked out by another tech and you would be left to trial-and-error to gain access to alerting servers. The monitoring systems did not function properly with techs routinely having several hundred alerts in their name that were all false positives. The management was coached to give the same answers in regards to questions asked by techs like some strange, Stepford Wives, brainwashing had occurred leaving techs without an honest answer. When a tech would ask a valid question to management, it was usually met with a temper tantrum, finger pointing, and punishment for the tech. Management approached certain senior techs to find out why morale was so low. When a few techs gave honest answers, they were punished, put under intense scrutiny and labeled as the problem with the department. Much of the management and even senior management at the top of the company were the butt of jokes and made themselves out to be complete buffoons on a regular basis. One manager would frequently send out emails and prepare documents that were full of typos. Another spent a whole day with a tech and wrote an email to the company about his experience and continuously referenced the person by the wrong name. Some DBAs would be extremely rude and even cruel to some techs by publicly shaming them with emails addressed to the entire company about how an issue was not resolved to their preference. It appeared that no one in this company was happy at all and people would take out their frustrations on their subordinates. The general theme to the company seemed to be to pass the buck by not taking action or responsibility and blaming things on another shift or department or letting someone else clean up when things went wrong. When people would try to gracefully leave the company RDX would burn bridges by threatening to sue, or even calling the employees new company and trying to have them fired. Some employees have been at RDX for 5 years and are still making less than new graduates at entry-level jobs for other companies and about half of what a person with their experience should be making. It seems that the majority of people are now looking to get out of the company due to increasing premiums on healthcare costs on top of the poor salaires. One person calculated that they were making less than someone working fast food after expense of the below average healthcare was taken out of their check.