It’s a Good Company, not a GREAAAT, company to work for. - Customer Service Representative REDX Employee Review

They over exaggerate how great the company, it is a good company, but it’s not all that. At least it isn’t for the support team. Now I get it, support isn’t exactly a career choice, but when I got hired on, I figured it would be run-of-the-mill customer support. It’s not. I worked here for a year and a couple months, and I left the company about a year ago and still have great friends within the company. It was too frustrating working in the support department because of how degrading and truly awful many of their clients are. They expect everyone to adhere to the core values, one of them being “Positive Attitude”, this is almost impossible when you’re working with angry Real Estate Agents. I’ve worked as a server, bartender, customer support rep, and now currently as a sales agent for insurance. I have never, EVER, worked with any clients/customers that are anywhere near as disgusting and truly insulting as REDX’s customers. Although the company has good intentions, they will literally reward clients based on how angry they get. Whatever to keep them from getting a bad review, even if the clients have personally attacked you and your coworkers. That’s the main source of the negativity in the support department (the angry customers, and the very limited options you have to make them happy). Unfortunately a lot of the reps will pick up on this negativity and start blaming everyone else. It seems like everyone thinks they do all the work, and no one else does anything. In reality, they’re just underpaid. Again, I get that it’s just a customer support team, but you’re not just taking calls and answering questions. They expect you to flawlessly deal with extremely aggravating clients over billing issues, “solve” tech issues that literally only the dev team can fix, teach Agents how to use the program, and you have to become familiar with prospecting so you can properly advise agents on how to prospect effectively. You also have to solve mapping issues regarding MLS exports and imports, and when I worked there, they’d put you on “Smarts” which is practically additional work that you’re not paid anything additional for, although it was voluntary. It’s terrible how stressed everyone is in the support department, they need to be paid more. Utah has an exploding job market and a very low unemployment rate, with increasing daily expenses (such as rent). You can easily get an easier job that pays more and expects less within a 15 mile radius of The REDX. If they want to tell themselves they’re one of the best companies to work for, they need the pay like they are too, just because your support reps don’t all have degrees, doesn’t mean they don’t have bills to pay.