Enjoy the 'Kool-Aid' but you'll wish you had a 401k.... - IT Analyst RH Employee Review

1.0
4 May 2018
Recommend
CEO approval
Business outlook

Pros

Paid for some certifications. (Kinda expected of a company these days) Reverse commute from SF. (No Public Transportation options)

Cons

Really strange and unhealthy corporate culture, very disconnected from reality. Literally, they will tell you: Love us or leave us. The location is very inconvenient. The buildings are from the 80's. Mold growing in the walls, often teams are forced to move out of a building only to move again and again around a poorly aging campus. Either you are in traffic, paying bridge tolls, or living in the doldrums of Marin... Lunch options are limited and expensive. Worst traffic in the mornings and afternoons to get from/to the East Bay or North Bay. Lots of turns over, layoffs and departmental cuts. No one seems to have a game plan. Many people have been long-time contract workers, if a conversion is offered, often it comes with a pay cut. Yet the company spoils the top C-Suite while the crumbs are rarely distributed to the rest of the company. Example: no Christmas bonus and the X-Mas party wasn't even attended by the CEO, they were on the company private jet in Mexico (not exaggerating) Lots of nepotism and cronyism. If you don't know someone high up you might just be pushed way down. Many remote locations where other teams can hide away from responsibility and work. Everyone tries to be promoted to a leader but no one wants to be a worker. (Too many Chiefs, they give the VP title to anyone, but what are the VP over lol) Antiquated systems for POS and other inventory systems. Many spinning plates but not a lot of actual progress, just wheels spinning. No Matching 401k, crappy Health/Dental. Limited Salary Growth in roles. Weird 'start-up' like tables that most sit at (often giving everyone splinters) that are not modern or very ergo friendly. After being laid me off (a repeating pattern in all departments), had to fight them to get my unemployment. The State of California sided with me, just highlighting how little they care for the people who work/ed there.

Explore other reviews about RH

5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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