Lack of: communication, training, processes and general expectations - Business Analyst RH Employee Review

2.0
25 Apr 2011
Recommend
CEO approval
Business outlook

Pros

-Competitive discount -Ability to move within the company -Flexible daily start/end times -Self driven learning, individual growth -Occasionally work from home

Cons

-Lack of company/department goals and accomplishments -No formal training or process documentation -Very little support for change or newness -No direction or setting of personal expectations -No weekly or daily touch bases, handle work as it comes -Very significant periods of downtime,unbelievably slow paced environment -Work was always split up and not delegated to capable or available members of the team -Extremely immature, unprofessional environment (within certain departments) where talking smack and snickering within earshot of targets is an hourly occurrence -Lack of available productive conflict resolution -Constantly being reminded of "having the right people in the right places" helps create anxiety about job stability mixed frequent small rounds of lay offs is not productive for high morale -Exclusive lunches and happy hours -Overpaid for the job description/experience which makes it difficult to remain in the same salary bracket when searching for another job -Changing job descriptions and company reorganization also contributes to a variance between actual job and job description

Explore other reviews about RH

5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

See reviews by: Helpful|Rating|Date|All