ROI has significantly increased flexibility over the years, but there is still room for improvement. The company used to be very policy driven, and as ROI lets up on policies, it usually adds other caveats that restrict how frequently benefits can be used and/or require you to track how often you take advantage of them. Additionally, the level system and performance review process are tedious and can hurt morale. Improvements have been put in place for the next round of performance reviews, so we will see how effective the improvements are in the coming months.