25 Oct 2023
Radiant Financial Response
2yThank you for the review – always helpful to hear people’s perspectives.
Radiant is a client first business, focused on great consumer outcomes both in respect of value and service. To correct our respondent, Radiant Asset Management is a top quartile performing series of portfolios. Whilst we are encouraging our planners to consider this as an alternative investment route for our clients, as part of our fully independent Central Investment Proposition, relevant clients are being transitioned, where appropriate, through a full suitability path, and in line with Consumer Duty best practices.
In addition, to correct our respondent further, a Group of our complexity, size (nearing 200 staff) and growth trajectory necessarily keeps its operating structure under review, giving rise to management changes from time to time. Moreover, the Group has a natural level of staff turnover, as does any business, although this remains materially less than the national average for our profession.
It is also incorrect that our bonus schemes have been cut. To the contrary, our bonus pool is significantly greater this year than the previous financial year, with awards geared to the achievement of Consumer Duty compliant outcomes for our clients.
Our Town Halls are on video calls and are held frequently to ensure that our teams are well informed and up to date with Radiant and wider market developments.