Stay away - Anonymous employee Rakuten Employee Review

1.0
7 Jun 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are a lot of smart and talented people working here. Sometimes the food was pretty good.

Cons

- No direction or training - It's difficult to communicate with coworkers in other locations or departments since tools aren't standardized - Terrible location in San Mateo that isn't close to any public transportation. Shuttles were offered but were inefficient and facilities didn't seem interested in fixing them. - Constant meaningless meetings where attendance is required and monitored - Working from home is treated suspiciously - Meetings are scheduled outside working hours regularly - The feedback that is asked for is never acted on

Explore other reviews about Rakuten

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

remote work, great benefits, executive communication

Cons

hard to get movement or pay raises. annual raises are lucky to be 3%

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