Micro-management and Lack of Support - Behaviour Support/Provisional Psychologist Real Therapy Solutions Employee Review

Co-workers are generally great people and made the experience tolerable.

- Highly KPI driven environment with very limited flexibility. There was also an expectation for overtime which in my experience, the workload often exceeded what felt reasonable for the pay. - Frequent mandatory trainings, full-day workshops, and regular meetings made it difficult to meet KPIs within standard working hours. This often resulted in needing to make up billable time elsewhere, despite the significant amount of unbillable administrative work required in the BSP role. - Attempts to address workload pressures included initiatives like “lunch and learns,” which required attending training during breaks. While framed as support, this reduced actual downtime and didn’t alleviate workload expectations. - Wellbeing and “self-care” initiatives felt somewhat surface-level. While things like short walks were encouraged, they didn’t address the core issue of workload and KPI demands, which still needed to be met alongside administrative responsibilities.

- Great team culture - Clinic Manager is open and understanding - Mixed caseload keeps it interesting - Receptionist does all admin and bookings

- Traffic in the area is high - Training and Lunch and Learns can take up lots of time - Company is large and spread out so lots of people to get to know