The business model revolves around screwing over the techs - Technician Realize Information Technology Employee Review

- Constant surveillance. The owner, his wife, and his accountant each have a TV with a live video feed of the technicians and their workspaces. I can't stress enough how uncomfortable this was. - The bonuses for billable hours have a bunch of red tape that make them very difficult to obtain without working 60+ hour weeks for a month straight. Even then, you might not get it because it is also dependent on other employees getting a bonus. - When something is broke they expect you to stay until it is fixed, even if it takes all weekend. Since pay is salary you are not compensated for this. You will also be expected to be back to work Monday at 8 am. Even if something isnt broke there is maintenance that is needed to be done after hours but again this is unpaid and you do not get to come in late the next day. - The insurance sucked and the vacation sucked harder. - Working with family creates an uncomfortable work environment. No matter how hard you try to avoid it there is going to be some degree of nepotism/favoritism. Family members and other senior staff also tend to think whatever they need at the moment is always most important. - Extreme disorganization. The saying "too many chefs in the kitchen" applies well here. With most of the staff being related or having seniority it is difficult to prioritize issues properly. - The schedule changes constantly and when mistakes are made the techs are automatically blamed. - Techs are responsible for sales, customer service, marketing, documentation, troubleshooting issues, keeping track of time, staying on top of the schedule since it is changing constantly, participate in an on-call rotation, etc. but the pay does not reflect this level of responsibility. - Unpaid on-call responsibilities. - The weekly lunch and learns were advertised as an opportunity to develop technical skills but instead were just meetings on what the techs needed to start doing better in regards to the business. - Some employees seemed to enjoy throwing each other under the bus.