A truly un-professional outfit. - Customer Service Red Funnel Group Employee Review

Firstly, thank you for taking the time to provide feedback. Red Funnel takes pride in hiring colleagues that meet our ‘TOGETHER’ values & ethos and we are very proud of our passionate workforce. We support all colleagues who wish to develop their career within the organisation and it’s for this reason that we have a dedicated Learning & Development Advisor in place. The L&D Advisor is available to discuss incentives such as Apprenticeships, Mentoring and Leadership Development. This internal commitment to allowing colleagues to grow and develop is indeed the very reason why you’ll have observed an evolvement in members of the management teams across different areas of the business. Red Funnel’s salaries are competitive and we continue to work closely with our recognised Trade Unions to review remuneration on an annual basis across all job roles. Over and above salary, we’re proud to offer a comprehensive benefit package which includes free car ferry and Red Jet ferry travel; 75% discount on South Western Railway, private medical/death in service insurance, long service awards, and a variety of other perks including staff parties and supported activities via our Social Committee. With respect to working hours, we would like to reassure you that our shift durations & rest breaks adhere to both the MCA and the Working Time Regulations. In relation to your point on projects, I’m unsure to which Red Funnel schemes you are referring to – however, I feel particularly proud of the following two: Refer a Friend (allowing colleagues to earn Amazon vouchers by referring a family member or friend) and our recently launched First-Class Customer Service scheme (empowering customers and colleagues to submit nominations for those going ‘over & above’). As of this writing, we have recognised and rewarded over 140 colleagues since we launched the Awards back in April. Lastly, Red Funnel have a dedicated Head of Communications who liaises with all stakeholders including colleagues. We feel strongly that our employees should be given the opportunity to be heard and to be heard often. For this reason we run various initiatives such as our ‘CEO Town Hall Videos’ where our CEO Fran Collins fields questions on a wide variety of topics. Further to this, we run an annual communications survey, giving colleagues another platform to share their thoughts on all facets of communication. If you would like to further discuss any of the matters raised in your review, please contact me, Cathy Doust (HR Manager) at cdoust@redfunnel.co.uk and I would be very happy to connect with you. (Review response written on behalf of HR Director).