Pros
The free coffee on shift was enjoyable as was the occasional sweet treat, but one can't help but think if paid a fair wage, these things would be easily attainable as purchases, rather than relying on handouts from an underpaying employer.
Cons
No shift regularity, management has no interest in your progression, some of the worst pay I have ever endured. If your role was ever developed, it was to cover the cracks of their business model which is as follows; mass expansion with a uniform approach with zero regard for individual shop personality. They'll control the playlists you listen to. Management isn't interested in you. The owners will stop by once a week reeking of priviledge, say hello if you're lucky (though don't expect them to know your name) then you'll be pulled aside by your manager the next day who will recite a snarky email about issues with the shop that could have been fixed in approximately 2.7 seconds by the owners themselves, assuming of course that that wasn't beneath them. The social mission is a joke, workers aren’t from prisons, it's kickstart schemes. It's all a branding ploy to entice customers who truly believe they're contributing to something big. Almost everyone I worked with had a degree and came from middleclass backgrounds. I was completely taken advantage of here and sadly, I have no positives about the company except the other poor sods I was stuck in there with.