Pros
Bank Holidays Off and Ok benefits
Cons
They micromanage every single minute of your day. If a customer comes in and has a serious issue or needs help, but they have you in a call hour, you can not help them and you will get in trouble if you do. But if you get a bad survey after making a customer wait, then you are in trouble too. The goals they set are unrealistic. There is no way to meet them at all. but they just keep going up. They schedule you what to do with every single minute of your day and will reprint your schedule each day. They will tell you how many calls you should have in an hour, and expect you to have a detailed conversation with each one. You have to have a 10 minute conversation with your manager after each customer you speak with on the phone or in person, which is just them telling you how you should have sold something else to the customer even if they are in bankruptcy! If you do actually get someone on the phone that wants to talk to you and goes over all of their finances and you get them a mortgage and a new account and a car loan and send them to meet with someone about investments, but don't have time to call anyone else that hour then you are told you are lazy and not doing enough activities. But if you call 10 people and don't do a thing for them, you are treated like you are amazing. They have cut so much staffing that you are never able to get all of your work done because you are doing the work of three people. People will get overwhelmed and cry in the bathroom. It used to be a great company but no more.