Pros
- I developed a better understanding of the product lines, which proved beneficial in regards to my own pets. - At the time, they provided a discount on pet products for employees, which was very economical for me while I was employed.
Cons
- I was usually expected to arrive earlier than my shift, and expected to stay late, sometimes by many hours. - Despite numerous complaints by customers, there were not enough people on shift at any given time, even when it was very busy. Due to the shortage of staff, we were continuously unable to take our breaks. - Management had unreasonable and extreme expectations for task completion and sales. the chain of command was very complicated, and prompt assistance was rarely available to employees. - Several employees were dismissed immediately following their shifts and were not given any warning, or reason for dismissal. - Emphasis was not placed on quality of customer service, but primarily upon profit.