Base salary was relatively poor. Communication between sales reps and management was often lacking. Conference calls with upper management were often long and out of line with the experiences of sales reps (e.g., claiming customers were satisfied with service while sales reps constantly had to put out fires regarding missed or poor service or pricing discrepancies). A few managers/supervisors treated sales reps remarkably poorly, ranging from talking negatively about them to other reps to outright sexual harassment. Reps received little help from management, but management was keen to come on ride-alongs, oftentimes ruining rapport that the sales reps had established with potential clients. Hiring practices were suspect: While I was there, the company ran through 4 or 5 outside sales reps, all of whom either quit or were fired for poor performance.
