Resonance

3.0

13 Aug 2020

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Resonance does some really interesting work and has all-star employees. There is alot of potential and prior to COVID, alot of optimism. Technical work is interesting and plenty of opportunities for junior staff to engage in work that is not just logistical or administrative. Building up strong BD capacities in order to graduate into a medium-sized enterprise. Great colleagues who get along well and solid practice and team Directors.

Cons

You learn alot about a company and leadership during a crisis. In this case, Resonance let its staff down in alot of ways. Most notably through lack of transparency and a seeming unwillingness to communicate directly with staff (I will note however, this is changing due to an almost-staff-revolt, it is unfortunate it got to this point). Resonance is woman-owned but white men make up the majority of leadership team. During COVID, few considerations and measures were done for parents who now have to manage their children's schooling. Billability became the central focus and placed alot of pressure on staff. I wouldn't call the company family-friendly, especially with the overtime expectations that are also not clearly communicated. CFO has never worked in development, so accounting is a struggle and he lacks knowledge around NICRA that is key to decision-making. They brought on a leadership team member with significant development experience, but it doesn't seem like the founders seek or listen to his advice. Alot happens top-down, pretty much everything and leads to disgruntled/annoyed staff. A key example of this is the Fundamentals - which are "expectations" of Resonance employees and often deployed in ways to comply to a less-than-desirable task. There seems to be a skills mismatch between staff skills and demands from projects and clients, it doesn't feel like skills needs are well understood.

Resonance Response

Thank you for writing this review of Resonance. As the CEO, I very much appreciate your feedback and take it seriously. I’d like to respond to a few of the specific points you raised: Communications. As you note, we have made a number of changes to how we communicate, creating multiple forums and venues for two-way communication, including staff surveys, Q&As at all-hands meetings, and an anonymous feedback platform. I personally value open and honest feedback, and we are committed to continued improvement across the organization. Family-Friendliness. As working parents, my co-founder and I are acutely aware of the challenges of balancing family and professional needs. While occasional long hours and maintaining a focus on billability are a fact of life in the consulting industry, we have long strived to help staff find work-life balance during various life stages. This includes offering reduced work schedules, remote working options, flex schedules and a generous family leave policy that goes well beyond FMLA requirements. CFO Qualifications. Since his arrival, our CFO has improved our financial management and performance by leaps and bounds, including the management of our NICRA rates. Resonance Fundamentals and Company Values. Our values and fundamentals are integral elements for maintaining and strengthening our culture. These are not directives. Rather, they serve as guideposts for the behaviors and the aspirations that we think we should expect of ourselves and each other. Executive Coaching. I wholeheartedly agree with you on the value of executive coaching. To that end, I continue to work with an experienced executive coach to improve my leadership skills. I am sorry we let you down, and I hope this response helps clarify some things. I would also welcome a virtual coffee if you want to share your thoughts and concerns offline. My door is always open. Sincerely, Nazgul

Potential for a great company, execution is lacking and during COVID, floundering - Anonymous employee Resonance Employee Review

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