Pros
It's super easy, and there isn't a lot of workload. Machines and equipment are easy to use when they're actually working. Regulars are usually really friendly and easy to talk to. Good benefits if full-time.
Cons
Poor management, high turnover, and no real growth opportunities. Management turnover was CONSTANT — I went through three managers in one year — and leadership decisions were often inconsistent and emotionally driven rather than based on data or strategy. Issues were rarely addressed directly or professionally, which created a toxic and uncomfortable work environment. Management likes to gossip about other employees. I was also in charge of training these new managers and employees, and was not compensated. Sales reps are not valued. Despite contributing to increased sales, compensation did not reflect performance. There are no commissions or meaningful incentives, and hourly pay does not make up for the lack of earning potential. “Bonuses” are extremely difficult to achieve and are unrealistic. In the year and a half I was there, we hit the bonus once, which was an extra $100, and ended up being taken out in taxes anyways. Management spends excessive time in meetings without implementing real solutions, while frontline employees are given busy work that leads nowhere. Turnover among sales reps and managers is extremely high, and many studios are frequently shut down due to poor performance or leadership. The interview and hiring process feels rushed due to constant staffing shortages. While benefits are decent, they seem to be used to offset low pay, lack of growth, and poor culture. Everyone I worked with was actively trying to leave, and morale was consistently low. We always felt uneasy in the workspace and were not comfortable around upper management. Lack of trust, to say the least. If you’re looking for a sales role with growth, structure, accountability, or performance-based compensation, I would strongly recommend looking elsewhere. Your time is worth way more than what you'll go through.