Pros
Entry level job to get foot into the door
Cons
Upper management treats the office staff much better than those in inbound, outbound, and technicians. To this day, all the posts Revivn puts out of company outings are only office staff.
Start time is early in the morning instead of typical 9-5.
Empty promises of certifications and courses.
Low hourly pay vs the salaried office staff
Management is very controlling and polices over what technicians do, even if quota (often setting unrealistic ones too) is being met. Expects the same or higher level of professionalism compared to office staff while giving less freedom, opportunities, pay, benefits, etc.