Exciting place to work, with a new challenge every day! - Product Specialist Ridgeway Employee Review

5.0
16 May 2024
Recommend
CEO approval
Business outlook

Pros

Ridgeway's team has grown in the past few months, with a focus on R+D into new operational tools, spearheaded by the new Head of Operations who joined recently. Streamlining internal tooling has really improved the teams daily activities and efficiency. Being in a new role to the business to support the existing team focus on new product development, investing time into technical process improvements and widening the range of products being developed is really exciting. Time is being invested in both new .NET Core platforms and Headless solutions using React UI technology - its a really positive time to be part of the team. Several of the back-end team are working towards their Azure exams and very committed to soaking up new skills. I have learnt an incredible amount about Azure in the time I have been part of the team who are clearly very knowledgeable and passionate about the technology. I can see huge scope for career progression. Loads of the team have been in the company for years and years, moving into new jobs within their departments to grow with the business which is positive to see. Its a really nice office to work in, with a supportive and collaborative team working together. Most of the team prefer to be in the office with each other which creates a creative and driven team focussed atmosphere. Pay increases have been wide spread and generous to help with the ongoing cost of living crisis which has really helped everyone. Private medical has also been a blessing as well.

Cons

Still a relatively small team for the type of work being undertaken and therefore can get busy often. Agency life and client budget restraints can feel restrictive and reduce the delivery scope, but the work delivered is always top-notch quality! Recently experienced a couple of bad hires which temporarily unbalanced the team with it being quite a small company.

Explore other reviews about Ridgeway

1.0
2 Jan 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nothing really to comment, it's pretty dismal. I guess you get parking...

Cons

Throughout my tenure and clearly since leaving it is evident that Ridgeway has never and will never change, Their management consists of 2 individuals who will never ever give up control, a third individual who won't ever stand up to anyone and seemingly a fourth that I'm not sure what their role is. I'm not sure why anyone would want to work in such a narcissistic environment, and the 2 individuals who are causing the downfall really need to look at themselves and the mess they've created, and work out how to take the company forward.

9
1.0
30 Apr 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some nice and talented people in the team

Cons

High staff turnover - New starters are worshipped then usually from lack of training and onboarding are considered by SMT to be useless at their jobs. Micromanaged by SMT - It's a small company and one member of SMT has control of so many parts of the business, will issue commands, but never have time to talk to you, instead giving blunt responses and leaving you guessing then failing to meet their expectations. Strangled of any proactivity - The company is overly task driven, internal tasks are strictly monitored and controlled, a lot of self learning is restricted by a member of SMT. Learning new technology is seen as a waste of time and stopped, no time is given to discuss and emails are usually ignored. Talented staff are treated like juniors. Divided team - There is a divide in the team, some people will be ignored and even complained about by SMT openly in the office when they aren't present if you aren't a part of the clique. Lack of management - Management will run every part of your daily tasks, but there are no 1:1s and annual reviews are late or you won't get one.

15
avatar
Ridgeway Response
2y
Thank you for taking the time to leave a review. We carry out structured exit interviews with leavers, led by independent members of the HR team to provide an opportunity to share positive experiences and any constructive criticism. It’s disappointing not to see a reflection of this interview portrayed by your comments above. Our onboarding process for new starters has been deemed by many as very comprehensive, within which there are daily and weekly catchups with peers and managers, and support for self-learning through documentation, video, and training courses. It’s disappointing that you believe a new starter is not given ample training, and I consider your remarks regarding new starter support to be very mis-leading and demonstrably inaccurate. Within a senior technical role, it is important to be able to understand and commercially keep to the agreed brief and technologies, with adherence to process, technical and operational best practices, and to provide effective and timely communication within the team. The cause and effect of not doing this provides additional risk to successful outcomes and can result in be the need to give greater clarity and direction. You may have personally perceived this as additional close management. Internal projects and self-learning are managed in-line with client projects, given that as a service organisation we sell time and therefore need to ensure that effort (and cost) is focussed on the correct outcomes and managed accordingly. Strategically learning the *right* new technology, discussing and agreeing this as a peer group, and sharing that knowledge effectively within the team is absolutely seen as valuable. Considerable time has and will always be provided for it, based on sound justification and robust estimates and plans, providing a business case. Conversely to your negative comments of an individual within SMT, this person is a strong advocate of learning and advancing the technologies we use in an appropriate manner to further your own knowledge, the wider team’s, agency, and our successful delivery to clients. I am somewhat surprised as to your comments regarding not having 1-to-1’s or annual reviews, given I am confident as to the author of this review, and the evidence that’s been provided to me including timesheets data. Most of the team has regular 1-to-1’s and reviews, and whilst I would like to see the frequency improved in some cases, there is no instance where if a team had or does ask for time, we would not provide it. Thanks for your advice; I regularly reflect on how we manage the agency and members of our team. I consider that in those instances where good talent has moved on, that we have helped nurture and improve that person during their tenure here, and it has been the right time for them to advance in their career, which is something we take great pride in. If you would like to have a further confidential discussion regarding your comments, please email hr@ridgeway.com, or contact me (the MD) directly.
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