Strong leadership and tools but limited career growth - Sr Customer Success Manager Rithum Employee Review

Great place to work with a leadership team that genuinely cares.

Lots of recent turnover especially at the top.

The company has talented employees and some strong legacy teams. There are opportunities to learn quickly, especially in ecommerce and retail media, and many coworkers are collaborative and supportive despite ongoing challenges.

The culture has significantly declined under newer leadership. There is a growing disconnect between executive expectations and the realities of team workloads, resulting in burnout, high turnover, and low morale. Employees are often expected to absorb additional responsibilities without meaningful support, compensation adjustments, or clear direction.