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      Root Inc.

      Engaged employer

      Root Inc. reviews

      Great, just not for me - Customer Service Representative Root Inc. Employee Review

      4.0
      27 Apr 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      - Lovely coworkers - Free lunches - Great office location - Ability to WFH - Provided with a MacBook for work - Nice benefits package

      Cons

      - Training was all over the place - Their use of Zendesk gave me a headache. That's not the best platform to use when handling customer interactions and I wish companies would stop using it.

      Explore other reviews about Root Inc.

      5.0
      23 Apr 2026
      Sr customer experience representative
      Recommend
      CEO approval
      Business outlook

      Pros

      remote, anywhere in the world pays for license

      Cons

      no cons at the moment

      avatar
      Root Inc. Response
      2mo
      We're glad you enjoy working where it works best for you in the US. Thanks for the 5-star review.
      2.0
      1 Jul 2026
      Sr. complex claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote tech company It was cool to have monthly meetings with the CEO . They kept you in the loop of what was going on

      Cons

      My manager was horrible . Instead of development and truly helping the team we felt as if he was just against us Pay was lower and work load was higher

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