Great at first, then reality set in - Claims Root Inc. Employee Review

3.0
12 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Fast paced, startup nature with a need to provide input to help build platforms and processes. Vibrant company culture overall.

Cons

Senior Claims leadership team seemed like an exclusive fraternity with a lot of past employer connections. Some promotions were questionable and many lost trust in some decisions being made above. A lot of surprises with the people who have left. Work constantly shifting due to turnover, leading to burnout. Focus has shifted to a ‘non-standard’ book of business, cutting corners in policy. Concerned about the emphasis on growing fast, regardless of the challenges ahead.

avatar
Root Inc. Response
4y
First and foremost, we want to thank you for your time on our Claims team. We appreciate all you’ve done for our customers while at Root. We will look into your feedback as we strive to ensure each member of our team feels valued for the work they do.

Explore other reviews about Root Inc.

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

remote, anywhere in the world pays for license

Cons

no cons at the moment

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Root Inc. Response
2mo
We're glad you enjoy working where it works best for you in the US. Thanks for the 5-star review.
2.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Remote tech company It was cool to have monthly meetings with the CEO . They kept you in the loop of what was going on

Cons

My manager was horrible . Instead of development and truly helping the team we felt as if he was just against us Pay was lower and work load was higher

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