Unlimited PTO is great, but only if you can actually use it. PTO calendar is currently blocked because the service levels are so bad. They use that as a major selling point to get you in the door and then completely go back on it. There is ZERO flexibility in the schedule at all. The micro managing is like nothing I have ever seen. Even though you are remote, it feels like you are chained to your desk. Workforce management is a complete joke and couldn't do a decent daily schedule even if someone else did it for them. You'll spend 30 minutes on a call, then have 90 seconds to type your notes and complete everything perfectly to pass an arbitrary audit, all before your phone rings again which you can't ignore because it is set to auto answer. The process guides might be some of the worst guides I have ever seen. Poor layout, unclear and confusing, vague, and these are what you are pushed back to if you ask for help. This is just scratching the surface too.
