Never Again - Help Desk Technician RouteOne Employee Review

5.0
28 Sept 2019
Recommend
CEO approval
Business outlook

Pros

No pros for this project

Cons

No set schedules, no bonuses or incentives, back to back calls, poor training, terrible pay, have to wait one year before you are able apply for another project but your TL can block you from going, upper management is far from decent (that says a lot about management.)

Explore other reviews about RouteOne

5.0
28 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Pay, benefits, learning opportunities with menotrs

Cons

Company is all remote, which makes it hard to bond with teammates

1.0
26 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The job is fully remote

Cons

- Bad pay - Extremely high call volume with very little time off the phones - Changes are made without consulting agents first - hurts workflow - Management doesn't care - Level 2 and 3 teams don't read tickets half of the time - No room for career growth - Have to request ALL time off including all holidays

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