Awful, toxic work environment - Customer Service Representative Royal Canin Employee Review

Good culture and benefits. Lots of divisiona

Hard to move up once at a certain level

Coworkers were very nice and helpful. Learned a lot about animals. Great PTO. Was about to take off when needed.

Loved working here at first, but then I felt like a machine. I understand KPIs and metrics, but repeating the same thing multiple times a day quickly tires you out. Having your calls listened to can feel pressuring and invasive, though I understand why it is done. Micromanaging by a new manager with no prior experience at the company made things worse. My previous manager was hands-off because he trusted his staff and their monthly reports; it wasn't necessary to hover over us. I had great KPIs and scores, but with my new manager, the goalposts were always moving, and it was never good enough. It was frustrating. I enjoyed everyone on my team, but, as always, it's the manager who overwhelms you for no reason and pushes you away. Throwing in how much the company has made during our quarterly meetings were kind of a slap in the face. Raises need to be a priority, this is a multimillion dollar company.