HR, it’s time for some reflection. - Anonymous employee SOCi Employee Review

Hi, thank you for submitting your feedback about your experience at SOCi. We want to make it clear to you that our HR team welcomes all feedback, constructive and positive, with the utmost respect and priority to make changes that will better enable our employees. Over the last year, we have collected, analyzed, and taken action on employee feedback via our Gallup surveys - and are excited to continue launching programs for the business such as our new career development program and our reward and recognition program that will come in the next couple of months. We’d also like to reiterate, as we have in previous responses, that each Glassdoor review submitted is carefully reviewed by a small team of individuals who escalate concerns to the relevant leaders, and we craft a thorough response to each review without any assistance of AI. In terms of benefits, there have not been any negative changes to our 401k offering, as we have historically offered a discretionary match. The decision to evaluate the timing of the discretionary match is part of our commitment to align benefits with company performance and have the opportunity to potentially provide our employees with additional matches should company outcomes be favorable. For our health benefits, we continue to offer the best-in-class options while maintaining a flat medical benefits renewal, with SOCi absorbing the cost of all increases. Lastly, our maternity leave has not been reduced as we now offer 8 weeks fully paid to anyone that meets leave criteria (FMLA, state, and local jurisdiction laws will continue to be the guidance we follow) - this is benchmark for our size company and providing a common employee experience across all leave types was important as we made this decision. These changes were made with our employees’ best interests in mind, and we will continue to be transparent about the state of the business in our All-Hands meetings, monthly Town Halls, and leadership channels. We hope you will reach out to your HRBP to address your concerns, so we can support you in your role here at SOCi. Please feel free to email sociexperience@meetsoci.com if you have additional thoughts as well. Thank you for your dedication to SOCi for over three years!