Understaffed, spread thin, lying HR - EHR Analyst SSM Health Employee Review

1.0
24 Jun 2024
Recommend
CEO approval
Business outlook

Pros

some of the coworkers are very nice people. too nice, as they put up with being understaffed and overworked and working far outside of their hired job responsibilities

Cons

Underpaid, Forced to work on areas of the system you are not trained or certified in, or hired to work on. Why are they sending debt collectors after old employees? I was hired under my asking salary, told I would be promoted next year and make the amount I asked for. I was promoted and made 20$ more per pay period. HR says they can't negotiate.

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SSM Health Response
2y
Thank you for sharing your insights about working at SSM Health. We value your feedback and take it seriously. It’s unfortunate to hear that the work environment was challenging, especially regarding overwork, being understaffed, and working beyond job responsibilities. We apologize for any negative experiences you’ve had. Regarding your concerns, we understand the importance of fair compensation. If you’d like to discuss this further, please reach out to us at recruiting@ssmhealth.com. For the promotion, we apologize if there was any miscommunication. If you have additional details, feel free to share them with us. We’re committed to addressing staffing issues. Your feedback helps us improve. For any other concerns or to provide more information, please contact us at recruiting@ssmhealth.com. Your well-being matters to us. Thank you.

Explore other reviews about SSM Health

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good Work life balance in

Cons

Some pettiness, favoritism and immaturity

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SSM Health Response
1mo
Thank you for your feedback. We appreciate your kind words. Your feedback helps us improve our processes. Have a great day!
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The people I shared my office with were nice.

Cons

If I could give this place negative stars, I would. I suggest ANYONE looking at SSM for a job, to run the other way. This has to be my absolute worst company I have EVER worked for. It is ok for people to completely ignore all emails and voice mails - all levels. So if your job relies on someone else to get info from, good luck. And, you'll have ZERO support. Business managers face no consequence's, so they don't even bother to do their job (answer emails, annual reviews, sharing information regarding your department or the hospital, addressing issues causing conflict within your work environment, people come and go as they please, do nothing but stand around and talk, then leave. You take on tasks because if not, it won't get done and there are still a few people that actually take pride in working. Doctors have zero regard for the staff that keep them in compliance. The lie to staff, applicants, allow their children to come in and run wild, destroying others property, and even going to the procedure rooms!!! NOTHING HAPPENES. My "manager" didn't bother to term me, and so when my benefits were supposed to end, they didn't and while I had NO ACCESS to my benefits (and I didn't want it, the benefits are the worst), they took my money and two months later I am STILL dealing with BS excuses from HR. It should NOT take 2 months to refund money you stole from me, because my manager didn't complete his job. Now, lets talk about those "benefits" they say are so great. It's Medica. It's run by SSM and they cover just about nothing, and the only doctors that take the crappy insurance, is SSM doctors. So, then you go to them, they bill you multiple different times for the same thing (that's a whole other fraud issue on the patient side), you're supposed to get an employee discount, no one gives it to you unless you repeatedly request it and wait weeks for billing to respond. SLU employees create divides, and give attitudes while contributing nothing to the office. It's just a terrible, terrible work environment and it won't get any better until they start actually enforcing the code of conduct, ethics and really care about the employees, because now, they could care less. You can't even contact anyone in HR directly, you have to "put in a ticket". Orientation is all online and it's all just so blah from the start. Their pay scale is well below average and their turnover shows it. And now, they are forcing employees to take PTO when THEY say, not when the employee wants to (doesn't matter if you're saving PTO for a vacation in a few months), so what's that say about the longevity of the company? They say they are not for profit, but it's ALL about the profit there, so even that's a joke.

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