Lies About Everything - Hub Operations Manager Saatva Employee Review

1.0
23 Jul 2019
Recommend
CEO approval
Business outlook

Pros

There are free snacks. That is the only benefit if you're into that.

Cons

Constantly having to lie about everything is a downer. Saatva uses Chinese manufacturers with no quality control for their materials. They do assemble in the USA as well, but what they don't tell you is their facilities are in prisons, where people are paid pennies an hour. The constant complaints we would get from customers who noticed the harsh chemicals in the mattresses, or the obvious lack of quality in the manufacturing was overwhelming. Being reprimanded unless we lied endlessly to customers was also depressing. The customer reviews are all completely fake and Saatva carefully only lists themselves on websites they can buy their way out of bad reviews on. Sharp customers have noticed their lack of presence on any of the major review platforms, including the #1 search and review platform.

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Saatva Response
4y
While this review is simply false, we appreciate the opportunity to correct some misinformation. 100% of Saatva mattresses are handcrafted here in US factories by US workers. The vast majority of our mattress components are also manufactured in the US, and the small amount that comes from overseas adheres to strict standards (such as GOTS and OKEO TEX certification). We take great pride in our longstanding relationships with local manufacturing partners, and by no means have prisons ever been involved. The high standards we set for quality is reflected in our stellar reputation and customer reviews. Not only are we verified with third-party consumer review sites like Trustpilot and the Better Business Bureau, we have also been reviewed by some of the most trusted publications such as the New York Times and Consumer Reports. By keeping truth and transparency at the heart of everything we do, we believe that it will be reflected in our products, customers, and employees.

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5.0
3 Apr 2026
Recommend
CEO approval
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Pros

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Cons

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4.0
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CEO approval
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Pros

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Cons

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