1.0
10 Dec 2025
Current employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
Work from home, great coworkers, health benefits and retirement plan options
Cons
Pays a non-liveable wage, annual raises are capped at 3% (which usually equates to ~50-60 cents/hour), profit is prioritized over employee well-being, case management parameters are unrealistic, chronically understaffed, you’re expected to answer back to back calls for 10 hours, weekends are mandatory