Pros
Call density is low, usually. Therefore, even though they don't offer a competitive salary in the market for this position (most, if not all call centers in the city pay more than what Sagility does), the work is relaxed.
Cons
1. No competitive salary. Most call centers in Barranquilla pay COP +2,500,000.00. Sagility barely pays COP 2,100,000.00. 2. Bonuses are hard to acquire. They are almost purely based on NPS (net promoter score). Most call centers will pay your bonus for your biweekly performance, Sagility pays it for your monthly performance, making it way harder to achieve. Also, most of the bonus depends on the NPS, meaning that it is almost uncontrollable whether you earn the bonus. Even if members rate you with a good score, if they rate the company with a bad one you still don't get to earn the bonus. Even if the survey was not even intended for you, because you received it by accident (something you and your supervisor can check), the company will not omit it. It will still affect your bonus. 3. There are always issues with paychecks. 4. They will deny their hiring bonus to people who had medical leaves, something that no other call center in the city does. 5. The only wage increase is a COP 100.000 after 6 months of working in the company, whereas other (not all) call centers will give you higher raises for even less time. 6. My only chance at going to a medical appointment on a Monday was simply to clock out because they won't allow any early leaves on Mondays, as if my health (as a human being) were less relevant than their KPI goals. 7. They changed our paydays in November without notifying us in advance (maybe two or three months). By the end of November, we were simply told that for December the payment schedules would be changed. They don't care about our personal commitments.
