Depending on your occupation, the pay may or may not be up to industry standard. There is no standardized training, and knowledge is tribal. You will gain the most knowledge by interacting with the SMEs, but time with them is hard to come by as they're likely stretched. There needs to be more technical leaders and input to reduce the amount of unproductive fraternizing. Some coworkers would deliberately not work, and route calls to others through loopholes in the VoIP system. This led to other workers being over-leveraged. As of the time of my leave, this had still not been addressed.