Probably one of the best places to work in Tallinn - Customer Support Specialist Scoro Employee Review

5.0
17 Jul 2019
Recommend
CEO approval
Business outlook

Pros

* Possibility to work remotely. * Being able to propose changes to make the product better. Everyone has a voice. * A lot of social events, team breakfasts, training events. * Open and fun office. Dogs! * Extremely open collaboration between every person and team. * Close to zero corporate BS and really flexible management.

Cons

* No company-wide internal documentation about the product. Having to solve issues requires approaching multiple people and prevents me from being independent. * As an introvert, having to communicate internally with a lot of people can be exhausting. I don't feel like taking part in most of the socializing, which makes me (and those around me, I'm guessing) a bit awkward. * Internal communication is mainly through Skype, which feels clunky when coming from Slack.

Explore other reviews about Scoro

5.0
22 Sept 2022
Recommend
CEO approval
Business outlook

Pros

After working for more than one toxic culture company, Scoro is a breath or fresh air. I actually enjoy getting up and going to work every day. The culture you see on social media and their website is the real deal (and not just PR). I work with fantastic team members across the globe that are always willing to help each other grow and learn. My direct manager is responsive and helpful. Time off is encouraged. Leadership consistently asks for feedback on ways to make the company a better place to work, AND actually follows through on the promises they make to employees. Then if that isn't enough, there are the GREAT perks: a 4 day work week, 2 trips to get together with the global team in Estonia each year, generous vacation policy, and the ability to work fully remote from whatever corner of the globe you choose. For US team members, we also have a pretty generous number of holidays each year. Scoro is a very collaborative environment, and generally the team enjoys spending time together outside of work. I know that's not for everybody, so if you don't like socializing with your coworkers (you'd rather just go to work, do your job, and then go home) then this might not be for you. This applies to remote workers as well - any time we are together (which is a handful of times each year at either the US headquarters or our global headquarters) we usually spend our after-work time together as well. I have zero regrets making the move to work for Scoro. It truly is a unicorn of a company to work for.

Cons

For US potential employees, you should be aware that we do not have the most competitive benefits package by American standards. Health insurance is the most expensive I've ever had. We also do not offer short/long term disability or life insurance (which has at least been offered at every other company I've worked at, even if I had to pay for it out of my own pocket). This may be because we are still a small team and do not qualify for the volume discounts that larger businesses can access. Hopefully this gets better as we continue to grow (which is quickly happening), and this post becomes obsolete.

4
2.0
25 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Remote work, pretty good company culture, team that wants to do better and make progress

Cons

Always changing systems so not enough time to build consistent habits that lead to good results, back to 5DWW after 4DWW is tough, demanding jobs hours for not as many winning deals

1
avatar
Scoro Response
10mo
Thanks for your thoughtful feedback. It’s great to hear you appreciate the culture, remote setup, and the team’s motivation to improve. We know some changes have been challenging, and we’re working to bring more focus and consistency. If there’s anything we can improve or support you with, we really encourage you to bring it up with your manager or People Operations. Your input truly helps us move forward.
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