Great mission but IT professionals beware - IT Professional Seattle Children's Employee Review

1.0
12 Jul 2018
Recommend
CEO approval
Business outlook

Pros

The mission is by far the best you will ever be part of. I truly believe the organization’s heart is in the right place and the clinical staff do amazing things despite the organizational, staffing and technical challenges they are forced to navigate.

Cons

IT Leadership is laughably bad. With the introduction of a new CIO, the IT organization has gone from a slow, bloated band of retirement short timers with some guiding principals to the CIO’s personal ego-laden cruise ship navigating the North Atlantic with a first mate and navigator who have never sailed anything larger than a dingy and no one on watch for the inevitable ice burgs. The new CIO has shown a propensity toward unethical actions. He seems incapable of decision making and delegates everything that requires any thoughtful analysis to his C-level henchmen. The C-Level IT leadership can’t seem to get past their bloated egos for any level of self awareness. The entire IT organization has quickly become completely devoid of direction. The only focus is cutting cost and moving to a consolidated medical records system which seems to be the bullit item the CIO needs for his resume. He expounds customer obsession, but has done nothing to enable the organization to deliver. From an overall IT perspective, Architecture is nonexistent, filled with sysadmins and network technicians. The Program Management Office has been dissolved and has turned into a project management free-for-all with no prioritization. Infrastructure has been gutted of leadership. Application teams are chasing their tails and duplicating effort. Operations leadership has no operations experience. IT finance is completely out of touch with the requirements of running an IT organization. There is literally no aspect of IT that is running well under the new leadership. The new CIO has said in meetings that “HR won’t let me fire who I want so I will just have to make it so uncomfortable that they will leave”. And leaving they are. With the notable loss of the CISO, everyone of technical substance is working on an exit strategy. If you are considering a role in IT with Seattle Children’s Hospital, you should reconsider. Things here are going to get much, much worse before they get better.

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Seattle Children's Response
7y
Thank you for sharing your concerns. At Seattle Children's we have an open-door policy and encourage all employees with concerns to speak directly with their managers so we can address them quickly. If you are not comfortable speaking with your manager, we encourage you to speak to another leader at the organization with whom you are comfortable or a member of human resources, who can help us address any ongoing issues. We also encourage you to share honest feedback in our workforce engagement surveys and in our online reporting tool (e-feedback). Our employees are our No. 1 asset and priority, and we take your concerns seriously. Thank you for your open, candid feedback. It helps us improve the Seattle Children's experience for our staff and patients.

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