Skip this job - Call Center Representative Seattle Credit Union Employee Review

Very low pay. Constantly over worked because the company is always understaffed. I was always promised a better schedule but management never follows through and then a few days later I see others below me in seniority getting better days off or better hours that meet what they are looking for. Management apparently tracks your progress in the company to see how you are doing but you don’t get access to it so you can’t see how good you are actually doing, then they promise pay raises, better schedules and free days off if you do better. But it seems like I’m never doing good enough even tho there is no proof or way to track how I am actually doing. Training is terrible, I was constantly having to figure things out on my own specially when I first started. There was systems and certain things I wasn’t trained on and when I’d ask questions about how to do it properly I would get yelled at and no one would actually help. Also you have to deal with customers all day who are super rude and mean over the phone. People really treat you differently over the phone than in person and there is nothing you can do about it except take it. Company really doesn’t pay or compensate well for the constant working and deal with rude customers.