Great place to work - Customer Service Representative Seawide Distribution Employee Review

These folks care about their employees

Not many I could think of

Great employees that care. Wonderful coworkers I would work with again anyday. Excellent potential for so much additional business and warehousing with this location. Always had the supplies we need (packaging, cartons, tape, labels, etc.) to prep and ship orders. Systems all worked without the need to implement something much more difficult. Storage locations were very clearly marked (at one point) making it easy for employees to find and pull product to pick orders Truly loved my job and everything I did for over 3 years. During that time, the processes were running very efficiently, and cost savings were being realized.

Inefficiencies and safety issues have been around for months. These issues were brought forth to management multiple times only to be ignored. It’s very sad when a custodial employee even notices that these inefficiencies and safety issues are there but are not being addressed by any level of management. Serious safety issues exist to the level that there could be major injuries – example a broken garage door is being held up with a 2x4. All it will take is someone walking through that door with the board giving way and the company has a serious injury or worse. No safety meetings ever held, even after an injury or lost time accident. Many safety issues with fall hazards, trips hazards and improper use of equipment. Employees openly mis-use equipment (example, electric pallet jack) and management turns a blind eye. It was very disheartening for current employees to not be offered the opportunity for advancement, while management’s family and friends were brought in to hold higher level positions. It would have been better had a current employee at least had the chance to advance if they so desired. Mismanagement to the point that they caused great loss of time and moneyAn example is ordering and inventorying packing and shipping supplies. While supplies were generally available to pack and ship, when it was time to re-order, supplies were often mis-ordered. Rather than follow a list/spreadsheet of available boxes, packing materials, etc and tracking the costs of those supplies, there were supervisors and managers that would order ad hoc whatever item and quantity they desired, without consideration of current inventory. This mis-ordering was costing time and money. Front line and senior management need to pay more attention to what is happening in the business. The lack of attention to bleeding money and inherent employee safety issues is staggering. Front line and senior management provided no new ideas or suggestions on improvements, nor would they listen to any from the employees. Training opportunities were non-existent. Customer canceled orders are still sitting in queue/to ship files 18 months later. On multiple occasions, have shipped cartons with hazardous material labels affixed – but there were no hazardous materials in the cartons. To save money, we would reuse boxes but wouldn’t bother to cover up the hazmat label. Mis-picks are a constant issue, due to inefficient warehouse layout. New management decided to re-lay out the warehouse with nonsensical product positioning. Leading to confusion of employees picking, mis counts in inventory and cycle counting needing to be redone multiple times due to inability of locating parts. The company took away all of the paid holidays, so we are all mandated to work Memorial Day, July 4, Labor Day etc. We are not a critical business where a life is endangered if we don’t ship on those days – why not give employees a day off occasionally.