Pros
RNs always available to help each other when they have the time.
Cons
Poor management. Procedures frequently change. Work load high very stressful. A lot of non billable time. After each field appt must make phone call to claims examiner, submit a physician appt update and then complete a very detailed rapid report; all redundant, expect non billable time. A lot of non billable time looking for medical records in a system that does not allow a title of document. Receive referrals with no medical records. Claims examiners rarely answer phone nor do they respond to email requests needed for approval. This lack of response from claims examiners results in a rollover task list that keeps growing. Non billable time to review your task list. High turnover of nurses resulting in many file transfers without any summary; more non billable time. Expect micromanagement as team lead informed her employees management expects them to review all of your files. Every week expect to review each case with team lead.