Pros
401K, PTO time, health benefits, education and some very nice co-workers
Cons
Upper management is out of touch. Much of middle management in the claims department is rude and only follows rules that they choose to follow. Qualified employees are burdened with extra work while the younger ones "party" with management after work and later get promoted. One manager openly admitted that they had no clear idea of what the function of the department they were promoted to manage was. Adjusters are expected to carry a very high file count. It is so high that you end up putting out fires and not properly working the files which is not what the customers are paying for. Working late is the norm for those who know what they are doing. It is easier than training new people. As one prior review stated, it is not unusual to see employees crying in the office. After the merger, some people were offered promotions in lieu of layoffs, if they were willing to take a pay cut. Wow - there's a deal! Some people were laid off with no explanation while others were laid off the same day that the jobs they were being laid off from were posted on line.