Pros
The work from home is nice, benefit package is pretty good, PTO is good.
Cons
Everything else about the company is terrible. I have it personally been talked down to but so many of my co-workers have been it's terrible. They use shame to motivate employees rather than actually offer in support. The only thing they care about is closing claims, with no regard for anything else about the claim handling process. They're very focused on returning contact within 24 hours but bombarding you with so much work that it's almost impossible to do that. I haven't been here very long and I won't be here for much longer. I thought the work from home would be nice but so many of my co-workers work until 10:00 or 11:00 at night everyday. I refuse to do that, but if you want to be successful here that's what it requires.