Segra NOC Analyst - NOC Analyst Segra Employee Review

3.0
24 Feb 2024
Recommend
CEO approval
Business outlook

Pros

You will gain a lot of knowledge working tickets and pushing yourself.

Cons

The records are not the best for customers services

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Segra Response
2y
Thank you for sharing your thoughts on your experience with us. We're glad to hear that you find the job enriching in terms of knowledge gained and personal growth through handling tickets and pushing yourself. Regarding your concerns about customer service records, we appreciate your feedback. Ensuring excellent customer service is a top priority for us, and we recognize the importance of maintaining accurate records. We will take your feedback into consideration and work towards improving our processes to enhance customer satisfaction.

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Cons

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3.0
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Recommend
CEO approval
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Pros

Great team atmosphere. Colleagues are always will to help and collaborate. Pay is okay

Cons

You can pretty much only rely on your teams for help, guidance, or support. Management doesn’t know what you do and will likely just point u to another teammate for direction (head management specifically. seldom do they have an ans for u. Training is also non existent. HR isn’t supportive or helpful with ur concerns either.

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