Good Employees, Bad Management - Support Service Express Employee Review

2.0
26 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Overall, the individual employees are great! They are great to work with, there are fun events. Pay was fine. There was a lot of flexibility/autonomy when it came to work from home.

Cons

I feel like there is an overall lack of direction/focus for the company. New initiatives and goals are rolled out constantly, and there is so much shifting around that it feels like no one can ever truly dig in and excel at what they do.

Explore other reviews about Service Express

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
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