A great place to work - Technical Support Specialist Service Express Employee Review

5.0
1 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Limitless career building opportunities Great culture - Service Express isn’t just a “place to work” and never has been Coworkers share a common goal - Taking care of our customers and advancing our careers Management genuinely cares. This doesn’t mean everything is handed to you on a silver platter, but it does mean that they will listen and move obstacles for you

Cons

Too many departments and positions that don’t make an impact to our customers Slow to be transparent when the news is negative

Explore other reviews about Service Express

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
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