Not a good place to work if you’re a technical person - Technical Support Engineer Service Express Employee Review

1.0
26 Sept 2023
Recommend
CEO approval
Business outlook

Pros

People / colleagues were good help each other and camaraderie was brilliant.

Cons

Everyone lives in fear of their Job. Recent load of redundancies dealt with poorly with little respect. HR lead and HR director could learn to be honest and show empathy and compassion.

Explore other reviews about Service Express

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
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