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      Servus Credit Union

      Engaged employer

      Servus Credit Union reviews

      Credit Union Philosophy is not what it used to be - Human Resources Business Partner HRBP Servus Credit Union Employee Review

      2.0
      17 Dec 2025
      Human resources business partner hrbp
      Recommend
      CEO approval
      Business outlook

      Pros

      Great employees, cooperative, work-life balance

      Cons

      No longer follow credit union philosophy, not employee or people focused, poor customer service in branches due to staffing cuts

      Explore other reviews about Servus Credit Union

      5.0
      14 Jan 2026
      Financial advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Very good management they really appreciate your work

      Cons

      Sometimes can get overwhelming with the targets

      1.0
      20 Sept 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Prior to the new CEO coming on board, Servus was an amazing organization to work for. The focus was on employees. Employees who are engaged and appreciated = Happy Members. That is not the case anymore.

      Cons

      The employees of Servus have been told from the new CEO that Servus employees had it too good before under the previous Leadership. Even though Servus made record profits during a pandemic under previous leadership, employees felt valued and engagement scores were 83%, the new CEO feels as though his vision of a high performing culture , with faster growth who is easy to do business with is a better business model. Employees no longer feel valued, heard or appreciated. They are required to work more with less, and efficiency and service level has gone drastically down hill.

      8
      avatar
      Servus Credit Union Response
      3y
      Thank you for your review. We're sorry to hear that you feel as though the changes are not having a positive effect on Servus Credit Union. While it is true that we said goodbye to several employees, we did so very thoughtfully, as we sincerely believe we need to quickly gain current knowledge and skills so that we can continue to succeed in the new world of banking. This decision was not made lightly, however we felt it was critical to our continued success and ultimately to our member-owners. We remain deeply committed to our Noble Purpose of Reimagining Member's Financial Fitness and believe that the changes we are making to our teams, to our technology and to our delivery channels will allow us to continue to live this purpose for years to come.
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