Health Coach - Anonymous employee Sharecare Employee Review

3.0
6 Aug 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People you work with, fun environment

Cons

Constantly pushing metrics over quality coaching, angry clients, advancement is based on favoritism

avatar
Sharecare Response
7y
The work our Health Coaches do is critical to our mission, and is valued and appreciated. That said, we acknowledge that it can be challenging, which is why we've worked hard to design tools to help our coaches deliver quality products, including our classroom curriculum, training materials and incentive programs. Quality and customer service are always top of mind - and as a front line colleague, we'd encourage you to provide feedback to your leader on how we can improve the member experience. We also recognize that being part of a company with a number of new acquisitions can impact the ease by which one might see a career path, but we can assure you - they are there! And our growth has truly made those paths more plentiful. We have folks in every area of the company who've grown and even changed paths during their time with us. Our goal is to retain our team members, and we encourage them to be active participants in their professional journey. Thanks for your work in supporting our members.

Explore other reviews about Sharecare

5.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of guidance and flexibility

Cons

Little opportunity for growth after internship

1.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great team and benefits enable personal growth

Cons

The foundation model for their business is flawed, giving members points for being healthy is great, but often times having members take advantage of the remote aspect of the role, being rude and not following company requirements. Sharecare doesn't nullify or prevent this, causing coaches to be burdened with both angry carriers and requirements from the company. All while stressing about the metrics. Add in not fully explained job requirements until 6 months, where you are handling up to 80 calls in a day. With managers that do little to help mental and day you just need to be better.

See reviews by: Helpful|Rating|Date|All