High employee turnover, lack of company transparency and no company values. - Anonymous employee Shipamax Employee Review

Thank you for your feedback, if you have any examples to help us clarify your feelings we’d greatly appreciate you getting on touch to help us understand where you feel we went wrong. We highly value candour. We’re certainly not perfect, and it’s been hard to keep up morale during lockdown. As a leader, that’s ultimately on me to do more. We’ve just rejuvenated our ‘Culture Club’ which got a bit lost at the end of March as we adjusted to the new norm. Having opened up the office a few weeks ago, the feedback we have is that it’s been really nice to get back in and talk to each other again and we’re seeing more and more people wanting to come back to be a part of the team. That being said, there are always teams that are more chatty and some that are quieter - there’s always room for introverts here too :) In Jan-March we did a large company exercise to involve the team in defining our values. We still have work to do to incorporate these in our day to day, but I’m proud of the behaviours our team show to align with these. These are: - Think & act like one team - Consistent, high impact delivery - Start small to go big - Act like a partner, not a vendor On transparency, this is one of the key bits of feedback I get relayed as being really strong, so would welcome feedback on why you feel this is not the case. It’s fair that like most startups we’ve had some turnover - most of which has been a bad fit in one way or another. Sometimes that’s culture, sometimes we’ve just got it wrong. We always try to act fairly here and are consistently review hiring practices to make sure we get better. I’m thankful we also have a bunch of high performers who continue to thrive. In March we established an Operations team to help us with people processes as we grow - it's hard to do this on top of everything else as a founder so we are playing catch up on some areas. In July we launched a progression framework to help create structure on development. We’re in an ongoing process of helping our managers with the tools to help their teams grow and succeed.