Pros
ShipperHQ started well. The people were great as was the pay, and the benefits were reasonable. And ShipperHQ is a good software that often sells itself to prospects. I can't stress this enough: there are a lot of well meaning people that care about the product and each other at ShipperHQ.
Cons
At the heart of ShipperHQ is Karen - who started going by Jo for some strange reason. Karen is a great programmer and a wickedly smart lady. Though she's a bit of an emotional wildcard. You could go from hero to zero in the breath of a meeting. She justifies her brashness to her English roots. Yes, she does call out and insult employees in public and private meetings. There's no recourse, because well, Karen is the boss - its her company. The ground is always shifting with process and goals set by Karen. So your failures is because you failed to execute and navigate her shifting priorities. So if you're going to work at ShipperHQ, you'll need more than a thick skin, but skin made of shoe leather. My wife once overheard a Zoom Meeting with Karen I took without headphones in another room in the house, she was that loud. When I walked out of my office, rattled to the core, my wife looked at me and had to ask, "was that really your boss?" I simply had to shrug, "that's Karen."